Current Known Issues

• No Known Issues.

 

Advice Tech - Xplan Support

 

For all XPLAN-related inquiries, kindly consider the email support desk as your initial contact point.

• For Datafeed-specific issues, please CLICK HERE and complete the form, which we will get to as soon as possible.
• For Xplan Licence Changes, please CLICK HERE to request a new user, make licence amendments or terminate a current user, which we will get to as soon as possible.

 

Connect with our support team through one of the following methods:

1. Email Support: Reach out to us at advicetechnology@count.au

2. Telephone Support: Call us at 1300 650 432 and select option 1, available from 8:30 am to 5.00 pm (AEST). 

 

Xplan Training and Webinars

Count Training Videos

Count also offers a variety of training and informative video series. Please CLICK HERE for the myCount Portal to access further training guides and information.

 

Iress Xplan Training

The Iress Learning Centre offers a comprehensive suite of training options. We encourage you to explore and engage in the training modules relevant to your use of Xplan.

Note: Registration at the Iress Learning Centre is separate from your Xplan login.

• Learning Pathways - How to know where to start
• Iress Learning Centre - Find All Learning
• Iress Community